George Woods Delivery & Returns Information
The following Terms & Conditions apply for all products purchased from Timber Door canopies by George Woods.
Payment can be made over the phone or via our online shop using paypal & major credit/debit cards, we also accept cheque payments - goods will be sent once cleared funds have been received. We do not accept American Express.
FREE UK Next Day Delivery on all orders
CANOPIES Orders placed before 9am will be dispatched the same day via DX Freight Overnight delivery. Please provide us with a contact number and any additional delivery information regarding a safe place the parcel can be left.
GALLOWS BRACKETS Orders placed before 12pm will be dispatched the following day via Hermes Next Day delivery.
ACCESSORIES Orders placed before 9am will be dispatched the same day via Royal Mail 1st Class.
*These are estimated times only, if you would like a guaranteed delivery date please email us at email@example.com or call to speak to Sally on 01363 884218.
We try our very best to keep to these times but on the rare occasion your order may be delayed we will let you know.
LARGE ORDERS may take longer - please contact us prior to ordering for a delivery date.
Our standard delivery is to mainland UK only, but if you are further afield we can still ship to you! Please call us on 01363 884218 for a price and to complete your order.
Please notify us within 14 days of receipt if you wish to return your item. You then have 14 days for the item to reach us, we will then inspect the item for damage and refund accordingly. Please note your refund may take 3-5 working days to clear in your bank account.
Return expenses must be covered by the customer unless damaged.
NO RETURNS FOR BESPOKE ORDERS, as this is a custom order built to your specifications. Please double check your measurements!
The client constructs the canopy at her/his own risk as we do not install the canopies.
We require notice within 7 days of any damage made in transit, in which case the canopy must be returned in full.
Products must not be left wrapped up in the packaging for any prolonged amount of time as the timber will sweat in the bag and therefore be ruined. Please remove from packaging as soon as received.
Canopy can not be returned due to customer error over dimensions/design.
George Woods only supply the timber work for the canopies.
Please call or email for confirmation of any of the above or if you require any further information.