"Thank you so much for your all your help. Your customer service is excellent from answering my queries to keeping me updated. I can't believe in just 24 hours my door canopy will be delivered. Job number 10 for hubby so you may need to wait for the before and after pics!" 

From my initial enquiry regarding building a pair of bespoke gallows brackets, through to advice, communication, delivery and final product. Everything was handled to perfection. Special thanks to Sally my main point of contact, for her patience and for recommending a smartphone app that got the angles required spot on. Not forgetting Abi and the joiner who’s name I never got, but who produced exactly what I had in mind. 

 

It's very nice to know that companies like this exist and still take pride in delivering total customer satisfaction. I’ve already passed on your details to someone who needs a replacement porch. Will definitely use you again. Again many thanks!!” 

"Your product is exceptional quality, how nice to see real wood work in this day and age. Your product is to garnish the underside of a large overhang of a garage front and porch." 

Sally has been exceptionally helpful and has gone above and beyond to help me restore my current canopy which I purchased from them 18 years ago, they still offer replacement parts for the canopy and have just helped me successfully source the items I was looking for. This gives me great reassurance to continue to purchase from them. 

“Dear Sally, 

 

A big thank you for the wonderful welcome and personal attention when we visited last Thursday. It was lovely to meet you as well as the lads in the carpentry shop, everyone was so helpful and nice, it was such a pleasure. The delivery arrived a few minutes ago and is all ok - excellently packed and on time. What a great service, congratulations everyone. Now Angus just has to do it credit in his fixing it in place! However the instructions which you gave us have been studied and I am sure that he will do it justice. We will send you a photo when it is in place and looking splendid above our front door. 

 

Thank you again everyone. It was such a pleasure to visit and make our choice from "real ones" rather than pictures, not to mention meet you all. 

Best Regards 

Sue & Angus 

 

PS The offer of a cup of tea (and even cake sometimes!) is always open to you if you are in the area, we would be delighted to see you. Just look for the house with the beautiful canopy!” 

Pictures of our porch we bought from you. They show the plain door through to the painted and finished article. It was good to do business with you and we will not hesitate to recommend you when we can. The finial is one that came from a pavilion in our old house in Scotland. It is gold leaf and I just couldn’t leave it there and it now has a new home!!! 

I attach 2 photos of the canopy with the new finial you sent, now painted and fixed. The canopy goes back to 2001, bought from your old Company, and we are very happy with it. It is well constructed and stylish. Our house is Edwardian, built in 1911, so the porch fits the period of the house perfectly. When we bought it 30 years ago, there was no porch canopy at all